Enterprise voice automation since 2002
Enterprise IVR.
Built your way.
Build, deploy and manage enterprise voice automation without rebuilding your stack. Go visual with Fuse or stay code-first with DEV, backed by more than 20 years of voice infrastructure expertise.
- Visual or code-first
- PCI DSS Level 1
- 99.9% uptime SLA
Trusted by leading enterprises
Two ways to build IVR
Build visually or with code.
Whether you are a CX team with zero developer resources or an engineering team with deep VXML expertise, there is a Plum path for you.
Plum Fuse
Fuse: drag, drop, deploy.
A visual, low-code flow builder that lets any team build production-grade IVR without VXML expertise.
For CX leaders and non-technical teams
- Visual flow builder with full VXML 2.1 output
- 37+ production-ready templates
- NLU-powered conversational AI
- PCI-compliant payment capture
- Bring your own carrier via SIP
Plum DEV
DEV: code without compromise.
A programmable IVR platform for teams that want complete control over logic, integrations and deployment.
For developers and engineering teams
- Standards-based VoiceXML 2.1 platform
- Full control over application logic
- Integrate with APIs and internal systems
- Elastic enterprise voice infrastructure
- Developer tooling and production support
1<vxml version="2.1">2<menu id="main">3<prompt>For sales, press 1.</prompt>4<choice dtmf="1" next="#sales"/>5<choice dtmf="2" next="#support"/>6</menu>7<form id="support">8<transfer dest="tel:+18009957586"/>9</form>10</vxml>
Product demo
See Fuse in action.
Watch how teams build and deploy call flows using Plum Fuse, from visual routing logic to production-ready IVR.
What it covers
Enterprise voice. Without the limits.
Build the call experience you need, connect it to your stack and run it on proven infrastructure.
Intelligent routing
Route by intent, data, time, location, language or customer history.
Conversational AI
Use NLU and AI agents to resolve more calls without adding headcount.
Secure payments
Collect card data with DTMF masking while keeping agents out of scope.
API integration
Connect CRM, billing, scheduling and internal systems in real time.
Analytics
Understand caller behaviour, path completion and points of failure.
Enterprise scale
Deploy on resilient infrastructure built for high-volume voice traffic.
Call routing
Route every call. Miss none.
Build intelligent journeys that connect each caller to the right person, workflow or automated experience.
- Skills and intent-based routing
- Time-of-day and after-hours logic
- CRM and customer-data lookups
- Live agent, AI agent and voicemail paths
PCI-compliant payments
Take payments. Stay out of scope.
DTMF tone masking captures card data directly in the IVR. Agents and call recordings never touch the digits.
- PCI DSS Level 1 certified
- Agents remain outside the card-data environment
- No additional hardware required
- Complete transaction audit trail
VoiceTrends analytics
See every call. Fix what fails.
Know exactly where callers drop off, which paths resolve and where your IVR needs work. VoiceTrends turns call data into decisions, so you improve containment, reduce agent load and keep customers moving.
- Call volume & trend analysis
- Path completion & abandonment tracking
- A/B test your call flows
- Real-time error monitoring
A foundation you can count on
20+ years of voice infrastructure
Plum Voice has been building enterprise voice automation since 2002. We operate Tier 1 telecom infrastructure with 99.9% uptime SLAs, serve Fortune 500 customers across six industries, and hold PCI DSS Level 1, SOC 2, ISO 27001 and Cyber Essentials certifications.
Built for your industry
Templates for the calls your industry takes.
Start from production-ready Fuse templates or build your own, across insurance, travel, finance, healthcare and manufacturing.
Fuse or DEV
Choose your path.
Tell us what you are trying to automate, improve or replace. We will show you the right path across Fuse, DEV or both.
Best for
Build experience
Starting point
Connections
Built in
Support
| Feature | FuseVisual, low-code flow builder | DEVProgrammable IVR platform |
|---|---|---|
| Best for | CX leaders and non-technical teams | Developers and engineering teams |
| Build experience | Visual flow builder with full VXML 2.1 output | Standards-based VoiceXML 2.1 platform |
| Starting point | 37+ production-ready templates | Full control over application logic |
| Connections | Bring your own carrier via SIP | Integrate with APIs and internal systems |
| Built in | NLU-powered conversational AI and PCI-compliant payment capture | Elastic enterprise voice infrastructure |
| Support | Talk to us about Fuse | Developer tooling and production support |
Proven in production
Built for calls that cannot fail.
Plum Voice supports enterprise call experiences across insurance, travel, finance, healthcare and manufacturing.
Very flexible. You can make changes in the portal with relative ease, and the changes are made instantly.
We selected Fuse for its ease of use and reliability. It is intuitive to set up, fully customizable, and lets us deploy immediately.
Extremely pleased with Fuse. It is easy to use with a lot of flexibility, and supports JavaScript or VoiceXML for custom requests.
Common questions
Everything you need to know.
Quick answers about Plum Voice, our products and how enterprise teams deploy voice automation.
Ready to modernize your IVR?
Build your IVR the right way.
Tell us what you are trying to automate, improve or replace. We will show you the right path across Fuse, DEV or both.
- 1Tailored product walkthrough
- 2Architecture and deployment guidance
- 3Clear next steps for your team
Request a demo
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