Build, deploy and manage enterprise voice automation without rebuilding your stack. Go visual with Fuse or stay code-first with DEV, backed by more than 20 years of voice infrastructure expertise.
Whether you are a CX team with zero developer resources or an engineering team with deep VXML expertise, there is a Plum path for you.
A visual, low-code flow builder that lets any team build production-grade IVR without VXML expertise.
A programmable IVR platform for teams that want complete control over logic, integrations and deployment.
Watch how teams build and deploy call flows using Plum Fuse, from visual routing logic to production-ready IVR.
Build the call experience you need, connect it to your stack and run it on proven infrastructure.
Route by intent, data, time, location, language or customer history.
Use NLU and AI agents to resolve more calls without adding headcount.
Collect card data with DTMF masking while keeping agents out of scope.
Connect CRM, billing, scheduling and internal systems in real time.
Understand caller behaviour, path completion and points of failure.
Deploy on resilient infrastructure built for high-volume voice traffic.
Build intelligent journeys that connect each caller to the right person, workflow or automated experience.
DTMF tone masking captures card data directly in the IVR. Agents and call recordings never touch the digits.
Know exactly where callers drop off, which paths resolve and where your IVR needs work. VoiceTrends turns call data into decisions — so you improve containment, reduce agent load and keep customers moving.
Plum Voice supports enterprise call experiences across insurance, travel, finance, healthcare and manufacturing.
“Very flexible. You can make changes in the portal with relative ease, and the changes are made instantly.”MarkSr. Director of Technical Support
“We selected Fuse for its ease of use and reliability. It is intuitive to set up, fully customizable, and lets us deploy immediately.”StephanieVP Customer Experience
“Extremely pleased with Fuse. It is easy to use with a lot of flexibility, and supports JavaScript or VoiceXML for custom requests.”PeteIntegration Manager
Plum Voice operates under some of the most demanding compliance frameworks in enterprise technology — so your legal and security teams can sign off with confidence.
Plum Voice has been building enterprise voice automation since 2002. We operate Tier 1 telecom infrastructure with 99.9% uptime SLAs, serve Fortune 500 customers across six industries, and hold PCI DSS Level 1, SOC 2, ISO 27001 and Cyber Essentials certifications.
Learn moreQuick answers about Plum Voice, our products and how enterprise teams deploy voice automation.
IVR is a phone automation technology that lets callers interact via voice or keypad before reaching an agent. Modern enterprise IVR uses AI and NLU to route calls intelligently and resolve requests without agent involvement.
Traditional IVR uses fixed DTMF keypad menus. Modern IVR uses NLU and conversational AI to recognise caller intent from speech, retrieve live account data, and route calls dynamically.
Call containment is the percentage of calls resolved in the IVR without reaching a live agent. Enterprise deployments target 60–90% containment for routine requests like payments, balance inquiries and appointment confirmations.
DTMF masking suppresses keypad tones when a caller enters card digits. The IVR captures the numbers while the agent hears silence, keeping card data out of the agent environment and satisfying PCI DSS Level 1 requirements.
Intelligent routing uses real-time data — intent, account history, time of day, and agent availability — to direct each call dynamically, reducing misroutes and handle time.
VoiceXML (VXML) is a W3C standard defining how an IVR presents prompts, collects input and controls call flow. Plum DEV is a fully standards-based VoiceXML 2.1 platform.
Enterprise IVR is common across financial services, insurance, healthcare, travel, utilities and retail. Plum Voice customers include American Airlines, Erie Insurance, Ally, GE Healthcare and Boeing.
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