Fuse - Low-Code Programmable GUI Environment
Chat - Omni-channel communication with chatbots
Conversational AI - Understand caller intent
DEV - Programmable voice platform for dynamic, complex, and secure apps
Insight - Omni-channel survey creator
Message - Enterprise-Level SMS Campaign Management Platform
Professional Services - Accelerate deployment for rapid ROI
SecureAssistant - Agent-present virtual voice assistant for secure payments
VoiceTrends - Analytics for voice applications
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Notifications & Reminders - Leverage voice dialogs and SMS
Payments - Process secure customer payments over the phone
Remote Workforce Reporting - Automate timekeeping processes
Surveys - Build voice surveys in minutes
Banking & Financial Services - Account access with security
Government - Automate Compliance Notifications & Payments
Healthcare - Automate patient communications
Insurance - Account access for agents & policyholders
Prepaid Cards - Card management & support
Technology & SaaS - Expanded voice and conversation AI capabilties
Utilities - Automated notifications & communications
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Telephony Can Be Tricky
Telephony integration can be challenging and cumbersome to make the pieces all come together. Plum Voice has the support you need to ensure that your mission-critical voice applications are always delivering the results you expect.
That is why Plum Voice offers a number of support channels so you'll be sure to get the answers you need quickly.
Support from Plum Voice
SERVICE LEVEL AGREEMENT
Plum Voice offers industry-leading service-level agreement (SLAs) that are better than industry standards.
ACCOUNT MANAGEMENT
The Plum Voice Customer Success team assesses your strategic business needs and makes sure you get maximum value from each and every product.
DEVELOPERS FORUM
Plum offers a support forum, specifically for developers, along with fully published support documents and APIs to enable success from the beginning.
TECHNICAL SUPPORT
Technical support is included with a Plum Voice subscription to ensure customer success throughout their lifecycle.
RELIABLE, SCALABLE AND SECURE CLOUD
Plum Voice's platform is built on a fault-tolerant and scalable cloud architecture which eliminates on-site hardware and support. It is delivered over a Tier 1 telecom infrastructure with built-in redundancy and designed for 99.9% uptime of your voice applications.
