Secure and Efficient Phone Payments - Using virtual assistants alongside live agents for smoother transactions

There’s a growing pressure to improve the security of payments involving contact center agents, particularly as PCI-DSS standards become stricter and as agents increasingly work at home.

Achieving full PCI-DSS compliance across the contact center staff is usually expensive and difficult.

Join us as we show how to easily take payment details out of the hands of your live agents and reveal insights from the latest trends and research on secure payment technology.