Knowledge Portal Search Browse by Topic & Use Case Industry Icon Resources by Industry Glossary Support Portal Docs Center API Documentation Plum Blog Security & Compliance Videos Popular Topics IVR Resources Expand What is IVR? 5 Benefits of Using IVR Systems (PDF) Video | What is IVR? White Paper | AI & IVR: Advances, Advantages, and Applications White Paper | IVR Procurement Guide White Paper | IVR Cloud Migration CPaaS Resources Expand What is CPaaS? White Paper | An Introduction to CPaaS What is UCaas? Financial Services CPaaS Case Study Erie Insurance CPaaS Case Study Mobile Software CPaaS Case Study Conversational AI Expand What is Conversational AI? Plum Conversational AI solutions Blog | Why is Conversational AI important? Blog | How does Conversational AI work? Blog | What is a key differentiator of Conversational AI? Blog | How Conversational AI is used in Customer Service Blog | How Conversational AI can help insurance companies attract and retain customers Blog | How utility companies use Conversational AI Blog | 6 examples of Conversational AI use cases in healthcare PCI Compliance Expand Webinar | Secure & Efficient Phone Payments Webinar | Planning for PCI Compliance Blog | How to Simplify PCI Compliance with Descoping Blog | A Beginner's Guide to HIPAA and PCI - DSS Compliance Secure Assistant, Plum's Secure Data Transmission Tool Virtual Agents Expand What Are IVAs? Blog | Optimize CX with Live & Virtual Agents Blog | Most Common Types of Virtual Agents and How They're Used Blog | Intelligent Virtual Agents 101: The Basics Plum Fuse Templates Expand Plum Fuse Template Center documentation Video | Prebuilt voice applications for your business in Fuse Template Center Plum Fuse overview Featured Use Cases Account Inquiries & FAQs Card Activations & Servicing Notifications & Reminders Payments Remote Workforce Reporting Surveys Industry Topics Banking & Financial Services Expand Banking & Financial Services solutions overview Conversational AI use cases for Financial Services Natural Language Processing: a financial and technological perspective WHY IVRs are highly useful when it comes to the banking sector Financial Services case study OSG case study Healthcare Expand Healthcare solutions overview Blog | Change your healthcare IVR billing for better customer experience Blog | Managing appointments over the phone with healthcare IVR applications Blog | Healthcare information at your fingertips with Fuse Apps White Paper | Improving Healthcare Communications with IVR Healthcare case study Insurance Expand Insurance solutions overview Insurance provider case study Erie Insurance case study Blog | 3 uses of customer service technology in insurance Blog | 5 easy ways modernized IVR software is used for insurance companies Prepaid Cards Expand Prepaid Cards solutions overview EML case study Blog | Reload: an easier approach to prepaid cards Blog | 6 ways IVR rocks for the prepaid card industry Blog | What's the safest way to pay by credit card? White Paper | 7 must-haves for the prepaid card industry Technology & SaaS Expand Technology & SaaS solutions overview Blog | PaaS with a Side of SaaS: Breaking Down the "aaS" Hierarchy Blog | Study: Making Automated Technology Easier for Older Adults to Use Blog | To Code or Not to Code: A Comparative Guide to Building Voice Applications Using VoiceXML and Drag-and-Drop Technology Case Study | IQServices.com Utilities Expand Utilities solutions overview Blog | How Utility Companies Use Conversational AI Blog | 3 Ways Utility Companies Can Improve the Use of Their Voice Channel Blog | Making the Build vs. Buy Decision for Automated Conversational Voice Services and Solutions Most Popular Blog Posts What Is Speech Synthesis or Telephony Text To Speech?Benefits of AI Chatbots in Customer Service7 Solutions to Reduce Hospital Readmission RatesHow Utility Companies Use Conversational AISecure IVR PaymentsWhat Is Voice Biometrics?Data Security Laws and How They Affect Your Call CenterWhat To Consider when Looking for an AI Chatbot BuilderThe Automation Powerhouse of the Contact Center Build a Voice Application in Minutes
Fuse - Low-Code Programmable GUI Environment
Chat - Omni-channel communication with chatbots
Conversational AI - Understand caller intent
DEV - Programmable voice platform for dynamic, complex, and secure apps
Insight - Omni-channel survey creator
Message - Enterprise-Level SMS Campaign Management Platform
Professional Services - Accelerate deployment for rapid ROI
SecureAssistant - Agent-present virtual voice assistant for secure payments
VoiceTrends - Analytics for voice applications
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Notifications & Reminders - Leverage voice dialogs and SMS
Payments - Process secure customer payments over the phone
Remote Workforce Reporting - Automate timekeeping processes
Surveys - Build voice surveys in minutes
Banking & Financial Services - Account access with security
Government - Automate Compliance Notifications & Payments
Healthcare - Automate patient communications
Insurance - Account access for agents & policyholders
Prepaid Cards - Card management & support
Technology & SaaS - Expanded voice and conversation AI capabilties
Utilities - Automated notifications & communications
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