Plum Fuse Pre-Built Template Center

I’m not a coder, nor a developer, and I’m nowhere close to being a technical resource, but I can tell you first hand that Plum Fuse is a very intuitive tool on a secure cloud platform. The Plum Fuse low-code tool is the best programmable GUI interface for building out voice automation applications – whether it’s for a great caller experience or automated self-service. If you need to create great caller experiences without having even a little technical understanding, then you’ve found the right product with Plum Fuse.

Plum Voice recently announced that they have added a Template Center to the Fuse tool. Users now have access to over 37 templates which are immediately available with more in development. Users can choose the appropriate template to build a voice application for their business needs, then customize it to be unique to their brand and business operations. Templates are easily sorted by industry or searchable by application name.

---

Why are Pre-Built Templates Important?

Templates serve a valuable purpose. They are good examples of best practices for building voice applications. Utilizing templates at the beginning of the development process saves developers and users significant time in building applications. Much of the heavy lifting for coding, logic and workflow has been worked out for quick development and implementation. This enables more productive and efficient use of employee time and reduces the associated expenses tied to development, coding and testing.

What is Plum Fuse?

Plum Fuse is a visual interactive voice response (IVR) tool  used to build voice applications. In the tool, users can create call flows by drag and dropping icons and modules into a logic pattern. No writing code or learning a new language is required. All the coding is done in the background. It’s a tool designed to enable non-technical people a method to build easy to use call flows. At the same time, there is all the flexibility, functionality and integration options that more technical people can use for coding capability.  

Templates serve a valuable purpose. They are good examples of best practices for building voice applications. Utilizing templates at the beginning of the development process saves developers and users significant time in building applications. Much of the heavy lifting for coding, logic and workflow has been worked out for quick development and implementation. This enables more productive and efficient use of employee time and reduces the associated expenses tied to development, coding and testing.

Industry Specific Call flow Templates

Plum Voice provides users with prebuilt call flow templates to help them get going on the right track out of the gate. Each industry, or vertical, has different needs that are unique to their business structure and customers. The Plum Voice team has created templates that serve each of these industries:

Contact a Plum expert today to start a free trial and see how easy  prebuilt templates are to use. 

Benefits of Plum Fuse – Call Flow Templates

• Fuse provides companies with solutions. When a company has a problem, it needs to be fixed. Plum provides templates for the most common pain points, and will get a company well on its way to delivering a solution to the pain point.
  
• Documentation. With numerous tutorial videos and other documentation, learning how to use Plum Fuse is straightforward, easy to read, and includes numerous other necessities needed.
  
• Collaboration. Fuse allows for collaboration across teams. Non-technical people do understand your business and what you need to do. They can visually map out the business process in Fuse.
  
• Set-up is fast. “Time is money” could be the Fuse motto. Cloning and sharing are built into Fuse so that teams dont have to spend a lot of time recreating what has already been created. Instead, a user can copy an existing application, make changes and have new customers up and running quickly.
  
• Not a coder – no problem!  In a digital world where it feels more and more like we need technical skills to be valuable, you don’t with Fuse. Non-technical users can provide valuable input into the caller experience and help get a companies new automation setup. Granular permissions make sure users control who can do what.
  
• Excellent voice quality. Plum uses high-quality telco carriers. Multiple carriers are used to provide great reach, good quality, and redundancy.
  
• Error handling. Reviewing call logs has NEVER been this easy. Users can specify the number, timeframe and the call log itself is color-coded for easier visual understanding. Literally, scrolling through my TV menu is harder.
  
• Optimization. First, build out your call, and then optimize it as to review how your callers interact with your call flow by analyzing the data in Plum Voices analytics tool – VoiceTrends. (Bonus – you don’t pay extra for access to the analytics tool.)
  
• Support. Plum provides dedicated account management, a support team ready to assist your company, and a support forum for the creators of your automation that is free and full of very in-depth, helpful information on the tool and best practices.
  
• SLA. Plum stands behind its guarantee to provide a stable, reliable environment.