Search for: IVR Systems, Conversational AI & Voice Automation Blogs Coder’s Corner: Create A Self-Service App That Doesn’t Suck By Jason Myers Experts Reveal How to Get Healthy, HIPAA-Compliant IT By Jason Myers Expert Advice on Getting Your Contact Center Tech PCI Compliant By Jason Myers The Right Tool for the Job: Finding the Best Survey Approach for Measuring Customer Experience By Jason Myers Respect the Customer Journey: Principles of Voice Self-Service Apps By Jason Myers Phone Customer Service Tips: Personalization Basics in Voice-Based Customer Service By Jason Myers SMS – Tap into the Customer Service Channel Customers Actually Engage With By Jason Myers 3 Uses of Customer Service Technology in Insurance By Jason Myers From Puppet to Puppet-Master: Regain Control of the Customer Service Experience with IVR By Jason Myers Case Study: How to Use IVR as a Hub for All Your Voice-Based Customer Service Needs By Jason Myers Where Do Telephone Numbers Come From? By Jason Myers Just Say No to Resets: Seamless Customer Experience in Omni-Channel Communications By Jason Myers « Previous 1 … 11 12 13 14 15 … 20 Next » Teleo Capital Merges Sharpen and Plum Voice By James Cox Conversational AI Voice Chatbot Solutions By James Cox What Are Large Language Models? By James Cox Generative AI – Transforming Interactive Voice Response By James Cox Bulk Upload Audio Prompts By James Cox 7 Solutions to Reduce Hospital Readmission Rates By James Cox A Beginner’s Guide to HIPAA and PCI-DSS Compliance By James Cox Adding Voice Biometrics Security is as Easy as A-P-I By PlumMarketing What is Natural Language Processing (NLP)? By James Cox Plum Fuse Pre-Built Template Center By James Cox Plum Chat – What is a Chatbot? By James Cox What To Consider when Looking for an AI Chatbot Builder By James Cox 1 2 3 … 20 Next »
Fuse - Low-Code Programmable GUI Environment
Chat - Omni-channel communication with chatbots
Conversational AI - Understand caller intent
DEV - Programmable voice platform for dynamic, complex, and secure apps
Insight - Omni-channel survey creator
Message - Enterprise-Level SMS Campaign Management Platform
Professional Services - Accelerate deployment for rapid ROI
SecureAssistant - Agent-present virtual voice assistant for secure payments
VoiceTrends - Analytics for voice applications
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Notifications & Reminders - Leverage voice dialogs and SMS
Payments - Process secure customer payments over the phone
Remote Workforce Reporting - Automate timekeeping processes
Surveys - Build voice surveys in minutes
Banking & Financial Services - Account access with security
Government - Automate Compliance Notifications & Payments
Healthcare - Automate patient communications
Insurance - Account access for agents & policyholders
Prepaid Cards - Card management & support
Technology & SaaS - Expanded voice and conversation AI capabilties
Utilities - Automated notifications & communications
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