Technology

Adding Voice Bio Security

Adding Voice Biometrics Security is as Easy as A-P-I

Plum Voice, Security, Technology, Voice Biometrics, VoiceXML / By

Unsurprisingly, security is critical to successful business operations across numerous industries. As an automated programmable-AI software company, Plum Voice provides users with tools, such as Plum Fuse, that enable them to create different forms of voice authentication methods. Naturally, as a company that creates AI-voice automation solutions, it makes sense to highlight the benefits of …

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Boost Your Automation from Good to Great

Plum Fuse: The No Coding Route that Boosts Your Automation from Good to Great.

Business, Call Flow, Plum Fuse, Technology / By

Are you still using that old 90s IVR? It’s time to update and thrill your callers with the latest and greatest voice automation. It’s very doable! And what’s more, you can do it. YOU can build great automated calls! Not a developer? NOT a problem! Plum Voice’s Fuse product is the best GUI interface for …

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One Number to Rule Them All

One Number to Rule Them All: Using a single number for Voice and SMS applications

Customer Experience, Customer Satisfaction, SMS, Technology, Telephony / By

Years ago the singer Harry Nilsson told us that one was the loneliest number. Combine that idea with the ring of power—“one ring to rule them all”—from Tolkein’s Lord of the Rings, and you might think it’s lonely at the top. When it comes to managing combined voice and SMS applications, however, having only one …

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How IVR could have Prevented the 2020 Iowa Caucus Breakdown

IVR, Technology / By

In the wake of the 2020 Iowa Democratic caucus, it seems that no matter where you turn people are frustrated. The root of this frustration revolves around technology. The general outline of the situation is that party officials created an app for reporting voting results. However, the app failed somewhere along the line and its …

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conversational-ivr

Actionable Uses for Conversational IVR-generated Data

IVR, Technology / By

Get More from Conversational IVR Conversational IVR is shaping up to be the next major shift in voice communications. It’s easy to understand why. Conversational IVR speeds up customer interactions over the phone, it’s intuitive and simple to use, and helps to deliver positive customer experiences. This customer-centric view is both appealing and valuable to …

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The Blocklist – Secure Your IVR from Unwanted Threats

Business, IVR, Security, Technology, Telephony / By

There’s been a lot of chatter recently about robocalls and how annoying and bothersome they are. No doubt you’ve experienced these in your own right. And while these unwanted phone calls are bad enough for an individual, imagine a company having to deal with a constant barrage of unwanted phone calls from fraudsters and other …

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Approaches to Effective Alpha-Numeric Input for your Voice Channel

IVR, Plum Fuse, Technology, Telephony / By

To understand the issues related to alpha-numeric input and IVR, try to remember sending text messages before smartphones. Each number has letters associated with it and you’d have to press the 8-key three times to get the letter V in your message. Compared to what we can do with smartphones, this method seems archaic, time-consuming, …

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