Plum Fuse

bkgdIndustryHealthcare

Case Study: More Efficient Healthcare Payments with Plum

Case Study, Healthcare, Payments, Plum Fuse / By

As a major healthcare payment processing company (MHPPC), IVR was not a new concept. In fact, MHPPC had a code-based IVR in place before switching to Plum. However, as the company added features to their IVR the code for their legacy IVR became virtually unmanageable. When developers are spending most of their time managing IVR …

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bkgdIndustrySoftware

Case Study: Mobile Software Company Improves Customer Service with Plum IVR

Case Study, Customer Service, Plum Fuse, Technology / By

A leading mobile software company (MSC) in Canada uses Plum products to power their customer service offerings. As a company that offers an array of digital products with over 100 million users all over the globe, MSC needed a solution that had multi-language support. As a company that deals with digital products in its own …

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phone-pay

The Fastest, Easiest Way to Add Secure Phone Payments

Call Flow, Payments, Plum Fuse / By

Simplicity. It’s something that many people want, but few attain. This especially rings true when we’re talking about telephony. Combining telephony with other complex tasks, like payment processing certainly doesn’t lend itself to simplicity either. Yet many companies, especially those that process recurring payments, find themselves navigating on a daily basis. Using an interactive voice …

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reload-prepaid

Reload: An Easier Approach to Prepaid Cards

Plum Fuse, PrePaid, Security / By

It’s a common refrain uttered repeatedly about sports teams that experience continued success: they don’t rebuild, they reload. Teams like the New England Patriots, the New York Yankees, Syracuse University’s men’s lacrosse (and the Maryland women), and, until this past season, the Detroit Red Wings have all fit this bill. In the world of prepaid …

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devTestimonial2

To Code or Not to Code: A Comparative Guide to Building Voice Applications Using VoiceXML and Drag-and-Drop Technology

Call Flow, IVR, Plum Fuse, Plum Voice, Technology, VoiceXML / By

Know Your Options When you’re driving in the car you can opt for any number of routes to get from point A to point B. The most direct path or the scenic route both have their advantages. Regardless of which one you choose, as long as you arrive at your destination it doesn’t matter which …

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