Payments

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Case Study: Increase Payment Processing Volume and Efficiency Over the Phone with Self-Service

Case Study, Customer Satisfaction, Insurance, Payments, Self Service / By

In theory, technology should make our lives easier. There may not be a better use for technology and automation than with manual, rote, recurring tasks and processes. In these situations, automation is like a gift from on high. This was precisely the experience of Arrowhead General Insurance Agency. The company’s Atlanta office processed all of …

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Coder’s Corner: Create A Self-Service App That Doesn’t Suck

Call Flow, IVR, Payments, PrePaid, Self Service, VoiceXML / By

Let Customers Be “In The Know” It’s no secret that the majority of people prefer, and even expect self-service options nowadays. Why, you may ask? Because self-service is a constant. No matter what or where someone is they can pick up the call and make a payment because there’s no need for people to be …

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Expert Advice on Getting Your Contact Center Tech PCI Compliant

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If your company does or is thinking about processing credit card payments, whether it’s a single transaction or millions, it’s wise to ensure that those payments go through a PCI-DSS compliant environment. PCI-DSS is a set of security standards established by the leading credit card companies, e.g. Visa, MasterCard, American Express, and Discover. To be clear, …

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3 Uses of Customer Service Technology in Insurance

Call Center, Case Study, Customer Satisfaction, Insurance, Payments, Self Service, Surveys / By

Our last post noted how important it is to control the initial customer interaction when it comes to customer self-service over the phone. Once you’ve got control a new challenge arises, namely what do to with that control. Our advice is to wield a scalpel in your approach rather than a hammer. Some of the …

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What’s the Safest Way to Pay By Credit Card?

Finance, IVR, Payments, Security / By

There are a few ways to pay with a credit card. They’re all vulnerable to attack from industrious criminals, but some are more vulnerable than others… Point-of-Sale (POS) Terminal The Process: You hand your card to an employee, who swipes it at the POS terminal. After encryption, your credit card information goes over the phones …

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