Hospital Readmissions When a patient leaves the hospital, the last thing they want to do is go back. Yet, hospital readmissions happen all of the time with studies showing 1 of every 4 patients is readmitted following hospitalization. Studies also show that one of the most common reasons for this is insufficient communication for a …
7 Solutions to Reduce Hospital Readmission Rates Read More »
Lately there has been a lot of discussion on security within software companies and the introduction of AI applications. Data breaches can be costly for everyone involved from the business to the customer. We’re not just talking financial costs either, although those can mount quickly. Industries that deal with sensitive customer data on a daily …
A Beginner’s Guide to HIPAA and PCI-DSS Compliance Read More »
Natural Language Processing (NLP) helps computers understand the meaning, intent and sentiment behind a conversation. NLP is the modern technology that is responsible for computer software that translates text and responds in real-time. Natural Language Processing is commonly used in business solutions and processes to improve efficiency or streamline customer support. Conversational AI apps use …
Healthcare Compliance Certifications with IVR The Health Insurance Portability and Accountability Act (HIPAA) mandates that healthcare organizations take the protection of personal medical information seriously, but equally important is the protection of patients’ financial data. However, some medical practices may be hesitant to accepting patient bill payments through the contact center due to stringent compliance …
As anyone who works in healthcare knows, today’s patients want more than the basics of treatment. They expect their experience with your healthcare facility to be convenient for them, seamless, and completely transparent. Therefore, it’s crucial for healthcare providers to understand the stresses and frustrations patients experience through the various stages of their journey with …
The Customer Service Automation Tool You Need At Your Healthcare Facility Read More »
When we first created apps for our Fuse platform we looked at common use cases across all the different industries that we serve and built apps that cater to those tasks. So, while pretty much any company can use these apps, it might not be immediately obvious how a company in a given industry would …
Healthcare Information at Your Fingertips with Fuse Apps Read More »
Everything in healthcare evolves out of interactions between providers and patients. So, making and keeping appointments is mission-critical for many healthcare providers. But people miss appointments all the time. Or they show up late, which throws the rest of the day’s schedule out of whack. Being able to effectively manage appointments has a very real …
Managing Appointments Over the Phone with Healthcare IVR Applications Read More »
As a major healthcare payment processing company (MHPPC), IVR was not a new concept. In fact, MHPPC had a code-based IVR in place before switching to Plum. However, as the company added features to their IVR the code for their legacy IVR became virtually unmanageable. When developers are spending most of their time managing IVR …
Case Study: More Efficient Healthcare Payments with Plum Read More »
The World of Healthcare Billing A recent article from Advance Healthcare Network highlighted some of the issues that exist in the world of healthcare billing and offered a number of specific areas where healthcare companies can focus their energy to create a better experience for patients. This article demonstrates how no solution exists in a …
Change Your Healthcare IVR Billing for Better Customer Experience Read More »
Personal medical information may be the only type of data that is more valuable to internet ne’er-do-wells than credit card information. Health care data breaches are serious business so having security measures in place to protect patient information is critical. The federal government passed the Health Insurance Portability and Accountability Act of 1996 (HIPAA) to …
Experts Reveal How to Get Healthy, HIPAA-Compliant IT Read More »
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