Plum Voice Archives

Adding Voice Biometrics Security is as Easy as A-P-I

Plum Voice, Security, Technology, Voice Biometrics, VoiceXML / By PlumMarketing

Unsurprisingly, security is critical to successful business operations across numerous industries. As an automated programmable-AI software company, Plum Voice provides users with tools, such as Plum Fuse, that enable them to create different forms of voice authentication methods. Naturally, as a company that creates AI-voice automation solutions, it makes sense to highlight the benefits of …

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How to Obtain Customer Feedback

Business, Customer Service, Plum Voice, Surveys / By Rebecca Burdick

Scaling Customer Feedback Software “At scale,” one of the more daunting phrases for any contact center. Whatever the initiative is, it’s so important that it’s not good enough to just work with representative samples or roll it out to specific groups. “At scale” technically means the initiative is as big as it needs to be …

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Visa Verified: Plum Voice Secures a Listing on Visa’s Global Registry of Service Providers

Payments, Plum Voice, Security / By Jason Myers

Plum Voice has been at the vanguard of voice channel and IVR security for years. We pride ourselves on offering reliable cloud communications products that are compliant with some of the most desirable security standards in existence. These include PCI-DSS, HIPAA, and SOC2. As of May 2018, we can now add Visa Verified to that …

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Business Logic & Automated Voice Apps: An Introduction

Business, Cloud Computing, Customer Experience, Plum Voice, Technology / By Bartleby Monster

Here at Plum we take user experience very seriously. That’s why we want to help companies that automate phone calls to provide not only great user experiences, but a solution that’s easy to manage as well. Because if your voice applications are easy to manage there is a lot less potential for disruptions in service …

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To Code or Not to Code: A Comparative Guide to Building Voice Applications Using VoiceXML and Drag-and-Drop Technology

Call Flow, IVR, Plum Fuse, Plum Voice, Technology, VoiceXML / By Jason Myers

Know Your Options When you’re driving in the car you can opt for any number of routes to get from point A to point B. The most direct path or the scenic route both have their advantages. Regardless of which one you choose, as long as you arrive at your destination it doesn’t matter which …

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How To Handle Fluctuating Call Volume

Business, Plum Voice, Technology, Telephony / By Bartleby Monster

Needlessly looking for a reason to worry? With the holiday season on the crest of an approaching wave many companies that already do the majority of their customer service over the phone will likely see their call volume swell even higher. Likewise, even companies that favor service options using other communications channels will see spikes …

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Optimize Your IVR, Securely

IVR, Plum Voice, Security, VoiceTrends, VoiceXML / By Bartleby Monster

Historically, it has been very difficult to optimize voice applications—to analyze the granular success of each component and use that data to improve the overall customer experience. It’s been impossible to do it without logging sensitive data. Our vision of a hosted IVR infrastructure has always been: scalable, flexible and extremely fault tolerant. With our …

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