SMS

automated text messaging

One Number to Rule Them All

One Number to Rule Them All: Using a single number for Voice and SMS applications

Customer Experience, Customer Satisfaction, SMS, Technology, Telephony / By

Years ago the singer Harry Nilsson told us that one was the loneliest number. Combine that idea with the ring of power—“one ring to rule them all”—from Tolkein’s Lord of the Rings, and you might think it’s lonely at the top. When it comes to managing combined voice and SMS applications, however, having only one …

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bkgdIndustryBanking

Case Study: Payments Company Lands Major Client with Help of Plum

Case Study, Payments, Security, SMS, VoiceXML / By

One of Plum’s clients is a major payment aggregation (MPA) company based in Seattle, Washington. The company offers customers a platform to pay bills and manage important documents, securely, in one place. The problem that led MPA to Plum began with a client request. One of the company’s major clients offered the company exclusive handling …

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bkgdIndustryPrepaid

Case Study: When A 400% Increase In Payment Processing Doesn’t Affect Efficiency

Business, Case Study, Finance, Payments, Self Service, SMS / By

Growth is a great thing for any business. But growth that doesn’t bring with it a parallel increase in overhead? Well that can’t be beat! Payment Service Network, a company that handles the remittance process for a wide array of companies, hit a major period of growth. Their process for taking customer inquiries and payments …

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Personalization Blog Image Main

Phone Customer Service Tips: Personalization Basics in Voice-Based Customer Service

Customer Experience, IVR, SMS / By

One of the appealing aspects of the bar Cheers was that it was a place where everyone knew your name. A friendly face that knows your preferences doesn’t just make you feel appreciated, it’s also more efficient. Forget the formality, this type of personal attention lets you cut right to the heart of the matter …

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SMS Blog Image Main

SMS – Tap into the Customer Service Channel Customers Actually Engage With

Customer Experience, Omnichannel, SMS, Technology / By

You want to make sure that your most important communications actually make it to your customers and that they engage with them, right? That’s a pretty basic desire no matter what business or industry a company is in. Nowadays there are so many different communications channels it can be difficult to know which one is …

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