My favorite lip sync battle on Jimmy Fallon is Emma Stone performing “All I Do is Win”, by DJ Khaled. She is great, the song is great and it reminds me of a great tagline I hear myself saying to customers often, which is “our partnership is a win-win”. Plum Voice knows intelligent virtual agents …
Are you still using that old 90s IVR? It’s time to update and thrill your callers with the latest and greatest voice automation. It’s very doable! And what’s more, you can do it. YOU can build great automated calls! Not a developer? NOT a problem! Plum Voice’s Fuse product is the best GUI interface for …
Plum Fuse: The No Coding Route that Boosts Your Automation from Good to Great. Read More »
I recently read an article on speaking up at work. The article was all about how important it is to share your unique voice and that how you are perceived really depends on how effectively you communicate. That got me thinking. What I do at work is all about creating effective communication through automation. So …
How to Create Effective Communication with Automation Read More »
The current environment caused by this global crisis is rapidly evolving, and businesses across the globe are trying to understand its impact. We know that there are particular concerns that companies like yours have. As your partner, Plum Voice is committed to providing reliable solutions that empower you with the ability to make the best …
Scaling Customer Feedback Software “At scale,” one of the more daunting phrases for any contact center. Whatever the initiative is, it’s so important that it’s not good enough to just work with representative samples or roll it out to specific groups. “At scale” technically means the initiative is as big as it needs to be …
Fuse - Low-Code Programmable GUI Environment
Chat - Omni-channel communication with chatbots
Conversational AI - Understand caller intent
DEV - Programmable voice platform for dynamic, complex, and secure apps
Insight - Omni-channel survey creator
Message - Enterprise-Level SMS Campaign Management Platform
Professional Services - Accelerate deployment for rapid ROI
SecureAssistant - Agent-present virtual voice assistant for secure payments
VoiceTrends - Analytics for voice applications
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Notifications & Reminders - Leverage voice dialogs and SMS
Payments - Process secure customer payments over the phone
Remote Workforce Reporting - Automate timekeeping processes
Surveys - Build voice surveys in minutes
Banking & Financial Services - Account access with security
Government - Automate Compliance Notifications & Payments
Healthcare - Automate patient communications
Insurance - Account access for agents & policyholders
Prepaid Cards - Card management & support
Technology & SaaS - Expanded voice and conversation AI capabilties
Utilities - Automated notifications & communications
Knowledge Portal
Support & Docs
White Papers
Case Studies
Videos
Webinars
Security & Compliance