survey

How Your Contact Center Can Become the Key Driver of Customer Survey Responses

Call Center, Customer Experience, Customer Satisfaction, Surveys / By

Well, we’re here, and it’s happening: Back in 2013, Walker Insights made the bold prediction that, by 2020, customer experience would overtake price and product as the key brand differentiator –and today’s customers are reporting that it’s true. Consider the following findings from Salesforce Research’s State of the Connected Customer report, second edition: This emphasis …

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