Jason Myers

Jason Myers stitches together letters and words into cogent thoughts as the Copywriter at Plum Voice.

Puppet Master Main

From Puppet to Puppet-Master: Regain Control of the Customer Service Experience with IVR

Call Center, Customer Experience, Finance, Insurance, IVR / By

Control can be an elusive thing. Like a handful of sand, the tighter you grip it the faster you lose it. This idea has a practical application when it comes to voice-based customer service, especially for large insurance and financial services that use call centers. Insurance and financial services companies, especially, have a vested interest …

From Puppet to Puppet-Master: Regain Control of the Customer Service Experience with IVR Read More »

bkgdIndustryBanking

Case Study: How to Use IVR as a Hub for All Your Voice-Based Customer Service Needs

Business, Call Center, Case Study, Customer Experience, Finance, IVR / By

There’s something to be said for organization, and the more pieces that are in play the greater need to keep everything orderly. When we’re talking about managing high volume phone calls interactive voice response is the manna for your trek through the desert. One of the great things about using an IVR to centralize incoming …

Case Study: How to Use IVR as a Hub for All Your Voice-Based Customer Service Needs Read More »

Say No To Resets-OmniChannel-01

Just Say No to Resets: Seamless Customer Experience in Omni-Channel Communications

Business, Customer Experience, IVR, Omnichannel, Self Service, Technology / By

Omni-channel communications appeal to a lot of companies. And it makes sense that they do. Having that type of power at your disposal allows businesses to meet customers on their turf. While this means there are more channels to manage, when done right, the benefit is that omni-channel communications create a better customer experience. Omni-Channel …

Just Say No to Resets: Seamless Customer Experience in Omni-Channel Communications Read More »

Disruption-or-Evolutionary-Cloud

Making the Move to the Cloud: Disruption or Evolutionary Inevitability?

Cloud Computing, Technology / By

Cloud Migration Strategy What is disruption? It’s a buzz words that is bandied about like crazy in the tech world today. A lot of people set their sites on disruption but few actually achieve it. When you think of disruption as a paradigm shift that alters the way an industry functions, when it does occur …

Making the Move to the Cloud: Disruption or Evolutionary Inevitability? Read More »

devTestimonial2

To Code or Not to Code: A Comparative Guide to Building Voice Applications Using VoiceXML and Drag-and-Drop Technology

Call Flow, IVR, Plum Fuse, Plum Voice, Technology, VoiceXML / By

Know Your Options When you’re driving in the car you can opt for any number of routes to get from point A to point B. The most direct path or the scenic route both have their advantages. Regardless of which one you choose, as long as you arrive at your destination it doesn’t matter which …

To Code or Not to Code: A Comparative Guide to Building Voice Applications Using VoiceXML and Drag-and-Drop Technology Read More »

APIs-are-Key-to-Successful-Cloud-Solutions

Why APIs are Key to Successful Cloud-Based Solutions

Cloud Computing, SaaS, Technology / By

The Compatibility Quandary When adopting a new piece of technology one of the concerns that anyone involved with the project has is whether the new solution will play nicely with what is already in place. How many potential technology purchases have died on the vine because of the “I” word? Integration. When we’re talking about …

Why APIs are Key to Successful Cloud-Based Solutions Read More »

PaaS with a Side of SaaS

PaaS with a Side of SaaS: Breaking Down the “aaS” Hierarchy

Cloud Computing, SaaS, Technology / By

Alphabet Soup Studying the New Deal is often an exercise in processing acronyms. More than one university professor has accurately described all the programs created during that period as alphabet soup. Heck, even the president who oversaw the New Deal is referred to by his initials–FDR. Naturally, between the FDIC, WPA, TVA, PWA, AAA, RA, …

PaaS with a Side of SaaS: Breaking Down the “aaS” Hierarchy Read More »