Jason Myers

Jason Myers stitches together letters and words into cogent thoughts as the Copywriter at Plum Voice.

bkgdIndustryBanking

Case Study: Payments Company Lands Major Client with Help of Plum

Case Study, Payments, Security, SMS, VoiceXML / By

One of Plum’s clients is a major payment aggregation (MPA) company based in Seattle, Washington. The company offers customers a platform to pay bills and manage important documents, securely, in one place. The problem that led MPA to Plum began with a client request. One of the company’s major clients offered the company exclusive handling …

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bkgdIndustryInsurance

Case Study: 145% VoC Response Rate Increase with Plum Insight

Case Study, Customer Satisfaction, Insurance, Surveys / By

Customer feedback is the lifeblood of an organization. However, that information is only useful if it’s actually put to use. Collecting data for the sake of collecting data doesn’t do anyone any favors. When it came to customer feedback for their claims department, the Erie Insurance company relied on a manual process. The cost of …

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phone-pay

The Fastest, Easiest Way to Add Secure Phone Payments

Call Flow, Payments, Plum Fuse / By

Simplicity. It’s something that many people want, but few attain. This especially rings true when we’re talking about telephony. Combining telephony with other complex tasks, like payment processing certainly doesn’t lend itself to simplicity either. Yet many companies, especially those that process recurring payments, find themselves navigating on a daily basis. Using an interactive voice …

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reload-prepaid

Reload: An Easier Approach to Prepaid Cards

Plum Fuse, PrePaid, Security / By

It’s a common refrain uttered repeatedly about sports teams that experience continued success: they don’t rebuild, they reload. Teams like the New England Patriots, the New York Yankees, Syracuse University’s men’s lacrosse (and the Maryland women), and, until this past season, the Detroit Red Wings have all fit this bill. In the world of prepaid …

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3 Ways To Improve IVR Containment Rates Without Touching Your IVR

Call Flow, Customer Experience, IVR, Omnichannel, Payments / By

The true test of how effective your IVR solution is often lies in the containment rate. This corresponds to how many callers use, or are contained within, the IVR from the entirety of their transaction. That means not abandoning the IVR to speak to a live agent. Now IVR technology is a huge boon to …

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Transcription vs. ASR: Which Is Right For You?

Customer Experience, IVR, Speech Recognition, Technology / By

It happens all the time with technology: two different processes that share some similarities get conflated. People say one thing and really mean the other, and vice versa. One area where we see this with audio related processes involves automatic speech recognition (ASR) and transcription. What both of these things tend to suffer from is …

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Change Your Healthcare IVR Billing for Better Customer Experience

Healthcare, Omnichannel, Payments, Security / By

The World of Healthcare Billing A recent article from Advance Healthcare Network highlighted some of the issues that exist in the world of healthcare billing and offered a number of specific areas where healthcare companies can focus their energy to create a better experience for patients. This article demonstrates how no solution exists in a …

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