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high-growth

Automate High Growth…But Wisely

Business, Customer Experience, Customer Service / By

Ask any executive at a rising company (or teenager in the middle of a growing spurt) and they’ll tell you the same thing—growth hurts. It’s positive overall, but it hurts. Automation can help, obviously. With the right technologies, companies can boost and maintain brand value by automating redundant processes, getting better economies of scale and …

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ai-do-you-need-it

Self-Service Raising Bar on Customer Service Speed, Customer Expectations

Customer Experience, Customer Service, Self Service / By

Self-service through automation is speeding up customer service. And the faster customer service gets, the faster customers expect it to be. It’s kind of a Catch-22 or self-fulfilling prophecy of our own creation. Self-service is everywhere now, and we all benefit from it. We don’t have to physically go to the bank or chit-chat on …

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What Is Speech Synthesis or Telephony Text To Speech?

Technology, Telephony / By

Speech synthesis, or text-to-speech (TTS), is the computer-based creation of artificial speech from normal language text. Not to be confused with recorded audio playback, TTS is computer-generated speech formed from text. How It Works There are two main components of a TTS system: The first is natural language processing (NLP), which converts raw text (including …

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Noise Reduction in Speech Recognition

Speech Recognition, Technology / By

Automated speech recognition (ASR) has to effectively distinguish spoken words from background noise in a real-world (i.e., noisy) environment. In an ideal listening environment (i.e., no background noise) such as a lab where a technician is training a new system, speech recognition systems can easily identify and convert spoken words into strings of text that …

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What Is Speech Recognition?

IVR, Speech Recognition, Technology, Voice Biometrics / By

Automatic Speech Recognition (ASR) software transforms voice commands or utterances into digital information that computers can use to process human speech as input.  In a number of varying applications, speech recognition enables users to navigate a voice-user interface or interact with a computer system through spoken directives. How It Works Given the sheer number of words …

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