Patient Communication Platform

Plum Voice - Patient Communication Platform

Plum Voice's healthcare solutions provide powerful, secure, and reliable customer communication technology to help patients get the care they need. Our solutions make it easier to manage patient records, store documents, communicate with health care providers, schedule refills and more. Additionally, the Plum Voice cloud platform provides secure HIPAA-compliant CPaaS solutions such as voice automation and SMS services which enable healthcare providers to quickly and accurately communicate with patients. Start a free trial today or contact a Plum Expert for a demo of our patient communication platform.

Healthcare and Patient Communication Support

Healthcare providers face a wide range of patient communication support challenges in their daily practices. Patient communication and support is becoming increasingly complex and difficult to manage due to a variety of factors such as healthcare technology, greater patient expectations for more personalized care, and a lack of resources to meet these demands. Additionally, cultural and language barriers can also impede effective communication between healthcare providers and patients. Without effective and secure communication, it can be difficult to ensure that all parties understand the information being exchanged and that appropriate treatment options are being pursued. As such, healthcare providers must ensure that they are taking the necessary steps to build strong, trusting relationships with patients to ensure that they are receiving the best care possible.

Patient Communication Platform Use Cases

Automated appointment reminders: Automated appointment reminders sent via text, email, or phone call can help patients stay on top of their scheduled appointments, reducing the need for manual outreach, missed appointments, and rescheduling.

Telemedicine: Telemedicine services allow patients to be seen by providers remotely, eliminating the need for travel to a medical facility and reducing the risk of exposure to illnesses.

Post-appointment follow-up: Post-appointment follow-up communications allow providers to easily remind patients of follow-up instructions, medication instructions, and other important information.

Patient education: Patient education communications can provide helpful information about health and wellness topics, medication instructions, and other important topics in a timely and accessible way.

Automated survey collection: Automated survey collection can help providers track patient feedback and satisfaction with services in order to improve the overall patient experience.

Patient Communication Platform - Plum Voice

Patient Communication Platform Solutions

Healthcare Voice Automation Solutions

Voice automation solutions are revolutionizing how patients communicate with their healthcare and pharmacy providers. Automated voice systems such as Plum Fuse can enable patients to access their healthcare information or make appointments quickly and easily from the comfort of their own homes in a secure manner. They can also help streamline the process for healthcare providers, allowing them to send automated reminders for appointments, medication refills, and other critical healthcare needs. Additionally, automated voice systems can provide personalized, interactive experiences for patients, allowing them to ask questions and receive answers in real time. This can help reduce the burden on healthcare providers, freeing up time for them to provide higher quality care to their patients.

Healthcare Automated Text and SMS Solutions

Text and SMS automated solutions help patient communications in the healthcare and pharmacy industry by providing a convenient and efficient way for healthcare professionals to communicate with patients. Automated solutions allow healthcare professionals to quickly and easily send out personalized messages to patients regarding appointment reminders, medication refills, health education, and other relevant health information. Automated solutions also provide healthcare providers with the ability to track patient interactions, allowing for better patient follow-up and improved patient engagement.

Healthcare Payment Processing Solutions

Payment processing solutions help patient communications in the healthcare and pharmacy industry by streamlining the payment process and providing a secure and efficient way for patients to pay for services. These solutions make it easier for patients to pay for services, as well as for healthcare and pharmacy providers to process payments quickly and accurately. This simplifies payment collections, reduces paperwork, and allows for more efficient patient communication.

Plum Voice specializes in secure PCI-and HIPAA-compliant healthcare payments over the phone. With SecureAssistant, Plum Fuse or Plum DEV a user has the abilitiy to completely automate the process of receiving and transferring payments from their patients, pharmacies, hospitals and more.

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Plum Fuse - Automated Voice Solutions

Plum Fuse is an intuitive drag and drop, low-code, graphical user interface (GUI) tool that allows developers and non-technical users to create and manage automated voice systems for their patients, pharmacy phone line, hospital communication platforms and more.

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Plum SecureAssistant - Payment Processing Solutions

SecureAssistant is a secure data transmission tool that allows a healthcare company/business to collect sensitive and confidential customer information with a PCI-compliant virtual agent. The live agent never hears the information being shared when SecureAssistant is activated which prevents data from being captured on insecure recording equipment or through notation and then used inappropriately.

secure assistant pci compliant plum voice

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