Voice Automation Solutions

Notifications & Reminders

Outbound Messages via Phone or SMS Messaging

Outbound Messaging at the Speed of Business

Customers want to receive messages in the format that is most convenient and comfortable for them. That's why it's essential to have an omnichannel communications system in place.

When you need to push critical information, reminders or emergency alerts, interactive voice response (IVR) systems and SMS messaging applications are the most reliable communication methods to get your message out quickly.

Benefits of Automated Outbound Messaging

PROACTIVE OUTBOUND
Send outbound messages during emergencies, service outages, account changes, etc. to inform your customers of critical information.

APPOINTMENT REMINDERS
Remind customers or patients of upcoming appointments to decrease no-shows and improve revenue cycle management.

IMPROVED CUSTOMER ENGAGEMENT
Stay connected and ensure that essential tasks are completed.

PERSONALIZED NOTIFICATIONS
Increase brand awareness and sales by sending customized messages, custom offers or scannable coupons.

CRITICAL UPDATES
Instantly send mass updates for fast, efficient notifications related to utilities, schools, government, etc.

SOLICIT FEEDBACK
Collect immediate feedback after a customer interaction to increase take rates and obtain more direct, accurate results.

Contact customers using phone and SMS messaging for real-time notifications and alerts.

Build an IVR Application Today

Plum Voice makes it simple to build voice-automated applications, including interactive voice response (IVR) systems, on a secure and scalable platform with the Plum Fuse tool and pre-built templates. Here's an abbreviated example of an appointment reminder template:

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Build Self-Service Solutions with Plum Voice

Developers can build & deploy a custom solution in days, not weeks!

Plum DEV and Plum Fuse tools complement and support each other - code in VXML and then manage with a low-code GUI tool - for an agile and flexible experience.
Prebuilt application templates are available in the Fuse Template Center.
Connect thousands of data sources through APIs to provide real-time information.
Plum Chat (chatbot tool) and Plum Message (enterprise-level campaign management platform) enable you to communicate with customers more efficiently and effectively.
Our Professional Services team can assist throughout the entire development process.

Fuse
Templates

Appointment Reminder (Outbound)
Payment Reminder
Prescription
Prescription Notification (Outbound)
Order Pickup - Notify Store (BOPIS)
Outbound Notification - Order Pickup
Outbound Notification - Prescription Pickup
Outbound Notification - Product Recall
Outbound Notification - Restaurant
Order Confirmation
Outbound Notification - Restaurant Pickup

EASY API INTEGRATIONS ■ REAL-TIME INFORMATION ■ ON-DEMAND AVAILABILITY ■ SCALABILITY ■ SECURE PLATFORM

5 Benefits of Using Plum Voice Tools

Why use the Plum Voice toolkit that lives on a secure and scalable platform?

First Call Resolution
Become More Efficient
Task Your Staff Effectively
Reduce Operational Costs
Secure and Agile Cloud Platform

Resources & Blogs

The Rx for Medical Administration Headaches: Proactive Outbound Notifications

Maintain a Steady Cash Flow with Outbound and Reminder Apps

How to Reduce the Cost of Outbound Calls