Fuse - Low-Code Programmable GUI Environment
Chat - Omni-channel communication with chatbots
Conversational AI - Understand caller intent
DEV - Programmable voice platform for dynamic, complex, and secure apps
Insight - Omni-channel survey creator
Message - Enterprise-Level SMS Campaign Management Platform
Professional Services - Accelerate deployment for rapid ROI
SecureAssistant - Agent-present virtual voice assistant for secure payments
VoiceTrends - Analytics for voice applications
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Notifications & Reminders - Leverage voice dialogs and SMS
Payments - Process secure customer payments over the phone
Remote Workforce Reporting - Automate timekeeping processes
Surveys - Build voice surveys in minutes
Banking & Financial Services - Account access with security
Government - Automate Compliance Notifications & Payments
Healthcare - Automate patient communications
Insurance - Account access for agents & policyholders
Prepaid Cards - Card management & support
Technology & SaaS - Expanded voice and conversation AI capabilties
Utilities - Automated notifications & communications
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Security & ComplianceVoice Automation Solutions
Remote Workforce Reporting
Engage Employees in the Field
Stay Connected with Employees
Give remote or field employees an easy, convenient way to log hours or time-sensitive reporting with automated reporting solutions-no more worries about human error or fraudulent activity on written reports. Now, you can build a fluid information flow from field employees to the office via a secure and compliant voice automation system.
Benefits of Remote Workforce Reporting
IMPROVE DATA SECURITY
Send and receive critical information from employees in the field with voice or SMS messaging applications that directly connect to business databases.
REDUCE ADMINISTRATIVE OVERHEAD
Eliminate time-consuming, manual processes like data entry or transcription services typically performed by office personnel.
PROTECT AGAINST FRAUD
Record timecard and task information by voice prompt to reduce mistakes and authenticate the user with voice recognition software.
Create business efficiency with virtual agents that track time cards and task reports.
Build an IVR Application Today
Plum Voice makes it simple to build voice-automated applications, including interactive voice response (IVR) systems, on a secure and scalable platform with the Plum Fuse tool and pre-built templates. Here's an abbreviated example of an remote workforce reporting template:
Build Self-Service Solutions with Plum Voice
Developers can design, build and deploy a custom solution in days, not weeks!
- Plum DEV and Plum Fuse tools complement and support each other - code in VXML and then manage with a low-code GUI tool - for an agile and flexible experience.
- Prebuilt application templates are available in the Fuse Template Center.
- Connect thousands of data sources through APIs to provide real-time information.
- Plum Chat (chatbot tool) and Plum Message (enterprise-level campaign management platform) enable you to communicate with customers more efficiently and effectively.
- Our Professional Services team can assist throughout the entire development process.
Fuse
Templates
- 2 Factor Authentication
- Mobile Workforce - Check-In / Check Out
EASY API INTEGRATIONS ■ REAL-TIME INFORMATION ■ ON-DEMAND AVAILABILITY ■ SCALABILITY ■ SECURE PLATFORM
5 Benefits of Using Plum Voice Tools
Why use the Plum Voice toolkit that lives on a secure and scalable platform?
- First Call Resolution
- Become More Efficient
- Task Your Staff Effectively
- Reduce Operational Costs
- Secure and Agile Cloud Platform
1000% ROI with Automated Time & Task Reporting
When the Pennsylvania Paper & Supply Company switched to automated time and task reporting, the company was able to scale its operations and improve efficiency across the board.