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SecureAssistant - Agent-present virtual voice assistant for secure payments
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Card Activations & Servicing - Improve card profitability
Notifications & Reminders - Leverage voice dialogs and SMS
Payments - Process secure customer payments over the phone
Remote Workforce Reporting - Automate timekeeping processes
Surveys - Build voice surveys in minutes
Banking & Financial Services - Account access with security
Government - Automate Compliance Notifications & Payments
Healthcare - Automate patient communications
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Voice Surveys
Collect Customer Feedback
Connect with Your Customers through Surveys
Be brave and bold. Ask your customers what they think about your company, customer service experience, products, etc. Surveys help companies collect information to measure, assess and improve business processes and practices.
They also let customers and employees know they are valued and their opinions matter. By reaching out to customers and making it easy for them to respond, you will learn what is going well and what needs to be improved.
Benefits of Phone Surveys
ASSESS CUSTOMER EXPERIENCE
Measure and analyze customer experience with post-call customer satisfaction surveys to ascertain a Net Promoter Score (NPS).
GAUGE AGENT PERFORMANCE
Use survey results to gauge how well live agents perform and make necessary adjustments and improvements.
TRIGGER AUTOMATIC FEEDBACK
Link information from point-of-sale transactions to CRM databases to trigger personalized feedback requests.
SURVEY NEW INITIATIVES
Determine what is successful or needs improvement with new products or services.
INCREASE EMPLOYEE SATISFACTION
Gauge employee satisfaction levels to deliver programs or change processes that will improve engagement and morale.
Measure, assess and improve business processes and practices through customer surveys.
Build a Survey Application Today
Plum Voice makes it simple to build voice-automated applications, including interactive voice response (IVR) systems, on a secure and scalable platform with the Plum Fuse tool and pre-built templates. Here's an abbreviated example of an voice survey template:
Build Self-Service Solutions with Plum Voice
Developers can design, build and deploy a custom solution in days, not weeks!
- Plum DEV and Plum Fuse tools complement and support each other - code in VXML and then manage with a low-code GUI tool - for an agile and flexible experience.
- Prebuilt application templates are available in the Fuse Template Center.
- Connect thousands of data sources through APIs to provide real-time information.
- Plum Chat (chatbot tool) and Plum Message (enterprise-level campaign management platform) enable you to communicate with customers more efficiently and effectively.
- Our Professional Services team can assist throughout the entire development process.
Fuse
Templates
- Prequal Loan
- Prequal Scholarship
- Survey - CSAT
EASY API INTEGRATIONS ■ REAL-TIME INFORMATION ■ ON-DEMAND AVAILABILITY ■ SCALABILITY ■ SECURE PLATFORM
5 Benefits of Using Plum Voice Tools
Why use the Plum Voice toolkit that lives on a secure and scalable platform?
- First Call Resolution
- Become More Efficient
- Task Your Staff Effectively
- Reduce Operational Costs
- Secure and Agile Cloud Platform