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Security & ComplianceWhat is an Interactive Voice Response (IVR) System?
Plum Voice - 21 Years of IVR Software Solutions
An Interactive Voice Response (IVR) system is a programmable communications technology that enables customers to interact with businesses through the use of automated voice commands. IVR systems are commonly used in customer service departments to automate basic customer interactions and provide quick responses to customer inquiries.
Sign up for a free trial of Plum Fuse or Plum DEV to see why we lead the industry with our IVR system solutions. Plum Fuse is a visual IVR tool with drag/drop features designed for non-technical users, and Plum DEV is a more customizable coded IVR feature useful for developers, architects and software engineers.
IVR Phone System Benefits
With automated voice prompts and pre-built menu templates like those found on Plum Fuse - IVR systems save businesses time and money by allowing them to streamline common tasks and provide quick customer service without the need for a live representative.
Programmable IVR Systems
Modern IVR systems such as those from Plum Voice provide conversational AI and NLP features to automate voice prompts, and menus which are proven to save businesses time and money by allowing them to provide basic customer service without the need for a live representative. IVR systems allow customers to access information, make payments, and complete transactions without the need to speak to a live representative, while providing numerous self-service options. Conversational AI technology provides life-like audio messages to prompt customers to enter information or make selections from a menu. This information is then used to provide the customer with the desired response or action.
IVR Systems for Businesses
For businesses, IVR systems provide a cost-effective way to provide better customer service. By automating basic customer interactions, businesses can quickly respond to customer inquiries without the need for a live representative. In addition, IVR systems can reduce wait times for customers, as they can quickly get their questions answered or transactions completed without having to wait for a live representative to become available. Furthermore, IVR systems can help businesses collect valuable customer data which can be used to help the conversational AI provided continuous customized, and better customer support.
Modern IVR System Software
IVR systems have been around for decades and have become increasingly sophisticated over the years. Today, IVR systems allow customers to access information, make payments, and complete transactions without the need to speak to a live representative. The technology uses pre-recorded audio messages to prompt customers to enter information or make selections from a menu. This information is then used to provide the customer with the desired response or action. For businesses, IVR systems provide a cost-effective way to provide better customer service. By automating basic customer interactions, businesses can quickly respond to customer inquiries without the need for a live representative. In addition, IVR systems can reduce wait times for customers, as they can quickly get their questions answered or transactions completed without having to wait for a live representative to become available. Furthermore, IVR systems can help businesses collect valuable customer data which can be used to help the conversational AI provided continuous customized, and better customer support.
Plum Fuse - Automated Voice Solutions
Plum Fuse is an intuitive drag and drop, low-code, graphical user interface (GUI) tool that allows developers and non-technical users to create and manage automated voice systems for their patients, pharmacy phone line, hospital communication platforms and more.
Plum DEV
Plum DEV is a powerful VXML tool that allows developers to construct interactive voice response systems (IVR), virtual agents and AI-driven conversational systems by creating their own code. Furthermore, DEV is equipped to facilitate dynamic multi-channel messaging applications that employ voice, SMS and other communicative channels.
