7 Self-Service Must Haves

Companies that issue prepaid cards face a major challenge when it comes to balancing customer service with available resources. How can companies manage their call volume, provide great service, and save money – all at the same time?

Find answers to this question, and more, in this helpful guide addressing the common concerns and requirements of the prepaid card industry.

In this white paper you’ll learn:

• The basics of IVR call automation
• How to use automation to improve customer experience and satisfaction
• The importance of security and how to achieve it
• And the relationship between scalability and call volume