Fuse - Low-Code Programmable GUI Environment
Chat - Omni-channel communication with chatbots
Conversational AI - Understand caller intent
DEV - Programmable voice platform for dynamic, complex, and secure apps
Insight - Omni-channel survey creator
Message - Enterprise-Level SMS Campaign Management Platform
Professional Services - Accelerate deployment for rapid ROI
SecureAssistant - Agent-present virtual voice assistant for secure payments
VoiceTrends - Analytics for voice applications
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Notifications & Reminders - Leverage voice dialogs and SMS
Payments - Process secure customer payments over the phone
Remote Workforce Reporting - Automate timekeeping processes
Surveys - Build voice surveys in minutes
Banking & Financial Services - Account access with security
Government - Automate Compliance Notifications & Payments
Healthcare - Automate patient communications
Insurance - Account access for agents & policyholders
Prepaid Cards - Card management & support
Technology & SaaS - Expanded voice and conversation AI capabilties
Utilities - Automated notifications & communications
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Security & ComplianceVoice Automation Solutions
Card Activation
Self-service Card Management
Card Activations and Servicing
Activating credit, debit or prepaid cards should be easy. The cardholder needs to be able to activate the card easily to begin making purchases immediately. The business wants that event to trigger spending that generates fast flowing revenue.
To make that happen, activating cards through a phone application is the most effective and straightforward solution.
Benefits of Self-Service Card Management
ACTIVATE A CARD IN MINUTES
Easily activate cards with voice prompts or through dual tone multi-frequency (DTMF) user input.
ON-DEMAND AVAILABILITY
Give customers 24/7 direct access to their accounts to activate cards or attain account balance or information.
NO INTERNET HASSLES
Remove the need for a customer to have an Internet connection or set up an online account to complete the process.
Enable customers to activate and manage their cards through self-service applications.
Build an IVR Application Today
Plum Voice makes it simple to build voice-automated applications, including interactive voice response (IVR) systems, on a secure and scalable platform with the Plum Fuse tool and pre-built templates. Here's an abbreviated example of a card activation template:
Build Self-Service Solutions with Plum Voice
Developers can build & deploy a custom solution in days, not weeks!
- Plum DEV and Plum Fuse tools complement and support each other - code in VXML and then manage with a low-code GUI tool - for an agile and flexible experience.
- Prebuilt application templates are available in the Fuse Template Center.
- Connect thousands of data sources through APIs to provide real-time information.
- Plum Chat (chatbot tool) and Plum Message (enterprise-level campaign management platform) enable you to communicate with customers more efficiently and effectively.
Fuse
Templates
- Account Inquiry
- Account Inquiry (Dialogflow)
- Account Inquiry (ASR Enabled)
- Card Activation
- PIN Reset
EASY API INTEGRATIONS ■ REAL-TIME INFORMATION ■ ON-DEMAND AVAILABILITY ■ SCALABILITY ■ SECURE PLATFORM
5 Benefits of Using Plum Voice Tools
Why use the Plum Voice toolkit that lives on a secure and scalable platform?
- First Call Resolution
- Become More Efficient
- Task Your Staff Effectively
- Reduce Operational Costs
- Secure and Agile Cloud Platform